Terms and Conditions Korea

Delivery Policy Korea

  • Standard Delivery & Same day delivery :
    - Standard Delivery: cut time is 6pm 1day in advance.
    - Sameday Delivery: we can deliver flowers to major cities within 3houres. The flower have to be ordered before 5:00PM Korea time for same day delivery. Please check Korea Japan Local Time(GMT+9)  
    Gifts basket and wine is standard delivery item. not sameday delivery.
  • For weekend &holiday flower gift delivery service : Need to get an advance order placement at least 1 day.

     

    Cut time Delivery fee

    Standard delivery

    6pm 1 day in advance. $13

    Sameday delivery

    5pm (flower only. gifts are standard delivery) add ​$​10
    Weekend delivery 6pm 1 day in advance. add $​10

  • US Army base in Korea, Japan: Flower delivery service to this, we drop the flower at the gate of US Army Camp. We civilians are not allow to go inside of Army base. We need the local phone number
  • Internet order : 24 hours a day / 7 days a week
  • Delivery Time : 9am-7pm
  • Delivery charge : A local delivery fee of $13.00 will be added to each order
  • You can use your reward points from the 2th order
  • During High pick seasons such as Valentine Day, White Day, and Mother's Day, Christmas the delivery time can be changed.
  • Substitution Policy : Occaionally, substitutions may be necessary to creat your bouquet, We use same glade or up-glade flowers.
  • Delivery Confirm : We send to you by e-mail. And You can track order statue in my account.
  • If you have some questions, please write your oppinions on contact us or  Q&A.  We will reply in 3hour at Korea and Japan local time (6am to 10pm).

 

Return Policy & Substitution Policy

 

Return Policy

FlowersToKorea and FlowersToTokyo strives to provide the best customer service available. It is our belief that as a real flower shop we understand and appreciate the concerns of Internet shoppers regarding the security and proper fulfillment of their orders. We have established this return/refund policy to provide our customer with a complete understanding of how replacement orders or refunds are processed.

  

Complaint not delivered / Different Item

 If any customer claims an order was not delivered we ask that we are given at least 24-48 hours to contact the local florist to determine what occurred. In many cases delivery was attempted but either the recipient was not home and/or no neighbors were available to accept the order. We reserve the right to attempt a redelivery if this occurred. If a florist created an arrangement and attempted a delivery then that florist should be given the opportunity to complete the delivery.

FlowersToKorea and FlowersToTokyo will refund any purchases if the local florist fails to provide a resolution to any problems that occur during the preparation and/or delivery of the item. If it is determined that the filling florist did not make the delivery attempt it is our policy to provide you with a refund. We always ask that the filling florist provide an apology arrangement to the recipient if it is determined that the filling florist was at fault regardless of the circumstances.

 

Cancel Order

You need to cancel the order, the cancellation must be made prior to the delivery of the order. If the cancellation is received after the order is delivered then no refund can be issued. Cancellations cannot be accepted if a customer places an order but provides information that prevents direct delivery such as in the case of a bad work or home address. The customer can obtain new information so the order can then be properly delivered using correct information. This is to protect the florist who fills the order and then attempts to make a delivery.

  

The recipient refuse

FlowersToKorea and FlowersToTokyo not responsible for any order where the recipient refuses to accept the item. We will not issue refunds to any customer where the recipient, for whatever reason. Because the flowers arrange can not use flor other person, it will benot fresh. and arrange fee and delivery fee is needed.

 

Substitution Policy

Occasionally, substitutions may be necessary to create your bouquet. In this case, we use same glade or up-glade flowers

Delivery Area

Send flowers to Seoul (Soul), Send flowers to Andong, send flowers to Anseong, Send flowers to Anyang, Send flowers to Ansan, Send flowers to Boryeong(Poryeong), Send flowers to Bucheon(Pucheon), Send flowers to Busan, Send flowers to Changwon, Send flowers to Cheonan, Send flowers to Chuncheon, Send flowers to Dongducheon, Send flowers to Daegu(Taegu), Send flowers to Daejeon(Taejeon), Send flowers to Euijeongbu, Send flowers to Gangneung (Kangneong), Send flowers to Gihung (Kihung), Send flowers to Gimpo (Kimpo), Send flowers to Gumi (Kumi), Send flowers to Gunpo (Kunpo), Send flowers to Gunsan (Kunsan) , Send flowers to Guri(Kuri), Send flowers to Gwacheon (Kwacheon), Send flowers to Gwangmyeong, Send flowers to Gwangju(Kwangju), Send flowers to Gwangyang (Kwangyang), Send flowers to Gyeongju (Kyeongju), Send flowers to Goyang, Send flowers to Iksan (Iri), Send flowers to Jecheon (Checheon), Send flowers to Jeonju(Cheonju), Send flowers to Cheongju , Send flowers to Jeju (Cheju), Send flowers to Jinhae (Chinhae), Send flowers to Jinju (Chinju), Send flowers to Masan, Send flowers to Mokpo, Send flowers to Namyangju (Mikum), Send flowers to Osan , Send flowers to Pohang, Send flowers to Pyeongtaek (Songtan), Send flowers to Sacheon, Send flowers to Seongnam, Send flowers to Shiheung, Send flowers to Seogwipo, Send flowers to Sokcho, Send flowers to Suncheon, Send flowers to Suweon, Send flowers to Uiwang, Send flowers to Wonju, Send flowers to Yeocheon, Send flowers to Yeosu, Send flowers to Yongin